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Certified Agile IT Service Manager (CAITSM) Training

  • Training Duration:
  • 2 Days
  • Training Environment:
  • On-site at the Institution
  • In DVA Classrooms
  • Online
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About the Training

The Certified Agile IT Service Manager (CAITSM) Training teaches how to apply Agile methodologies within IT service management. This training equips participants with the knowledge to utilize Agile principles, practices, and tools, enabling them to manage IT services more effectively and efficiently.

The training typically focuses on the following key areas:

  1. Agile and Lean Principles: The course covers the fundamental principles and practices of Agile and Lean methodologies. Participants will learn how to apply these principles within the IT service management framework.
  2. Agile ITSM: Participants will discover how to implement Agile and flexible practices in service management. This includes various stages of the ITSM lifecycle, such as service design, service transition, service operation, and continual service improvement.
  3. Agile Tools and Techniques: The training emphasizes tools and techniques like Scrum, Kanban, DevOps, and Continuous Integration/Continuous Delivery (CI/CD). Participants will learn how to apply these tools and techniques within IT service management.

The training usually concludes with an exam that tests participants on the material covered. Those who successfully pass the exam receive the Certified Agile IT Service Manager (CAITSM) certification. This certification demonstrates an individual’s ability to apply Agile principles and practices in IT service management.

This certification indicates that the participant possesses the skills to manage IT services effectively using Agile principles and practices. It also shows that the individual has the knowledge and skills required to understand and implement service management in both traditional and Agile environments.

 

What Will You Learn?

  In the Certified Agile IT Service Manager (CAITSM) Training, you will learn:
  • Agile Management Philosophy and Principles
  • IT Service Management Processes and Practices
  • Service Management within an Agile Framework
  • Measuring and Improving Service Quality
  • Applying Agile Methodologies to Service Management Processes
  • Project Management and Agile Methodologies
  • Agile Leadership and Team Management
  • Integration of Service Management and Agile Practices
The CAITSM training covers these topics both theoretically and practically, helping participants to apply them in real-world scenarios. Throughout the course, participants will gain hands-on experience with Agile management philosophy and practices, leading to the attainment of the CAITSM certification.

Prerequisites

 
  • Experience in IT Service Management or a Related Field: The CAITSM training is designed for professionals with experience in IT service management or a similar domain.
  • Agile Training and Experience: The CAITSM training requires an understanding and application of Agile management philosophy and practices. Therefore, those with prior Agile training and experience may find the course more beneficial.
  • Proficiency in English: CAITSM training is often delivered in English, so a good command of the language is necessary.
These are the general prerequisites for the CAITSM training. However, each training provider may set different requirements, so it’s advisable to review the specific prerequisites of the training institution you plan to attend.

Who Should Attend?

 
  • IT Service Managers: Beneficial for IT service managers looking to optimize service management processes and implement them according to Agile principles.
  • Agile Managers: Useful for Agile managers who want to apply Agile methodologies to IT service management processes.
  • IT Project Managers: Ideal for IT project managers aiming to optimize project management processes using Agile principles.
  • IT Service Management Professionals: Valuable for IT service management professionals seeking to enhance and apply service management processes based on Agile principles.
These professional groups can advance their careers by learning how to apply Agile management methodologies to IT service management processes through the CAITSM training and earn the CAITSM certification.

Outline

Introduction
  • Defining Agile
  • Agile Practices and Approaches
  • The Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management
Exploring Elements of Agile
  • Lean
  • Kanban
  • DevOps
  • ITSM
  • Scrum
Service Management Framework
  • ​The Service Management Life Cycle
  • Developing Agile Processes
  • Agile Process Design
By the end of the course, you will:
  • Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation
  • Be familiar with each component of the framework and the processes that form and support them
  • Recognise the scope, value, and characteristics of each stage of the Service Lifecycle

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