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System Center Service Manager (SCSM) Training

  • Training Duration:
  • 4 Days
  • Training Environment:
  • On-site at the Institution
  • In DVA Classrooms
  • Online
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About the Training

Microsoft System Center Orchestrator Training automates IT processes. This training focuses on the installation, configuration, and use of Orchestrator. Participants learn how to design and implement automation runbooks. They also explore the processes of automating and managing IT operations. This exploration increases efficiency and reduces operational costs.

The training emphasizes planning and developing automation strategies. Participants learn methods for automating repetitive tasks and integrating workflows. This knowledge allows IT operations to become faster and error-free, enabling IT teams to focus their time and resources on more strategic tasks.

Integration with Orchestrator and other System Center components is also covered. Participants learn how to integrate Orchestrator with other components such as System Center Configuration Manager and Virtual Machine Manager. This integration simplifies overall IT infrastructure management and strengthens business processes.

The training also focuses on advanced runbook design and debugging techniques. Participants learn how to design complex workflows and manage data transfers between runbooks. This design and management increase the effectiveness and reliability of automation solutions.

Microsoft System Center Orchestrator Training provides participants with practical skills that enable them to automate IT processes effectively. The training offers in-depth expertise in automation and IT workflow management, allowing participants to make IT operations more efficient and manageable.

In conclusion, this training offers comprehensive knowledge of Microsoft System Center Orchestrator usage and IT automation strategies. Participants specialize in automation, integration, and workflow management. By the end of the training, participants will have the skills to automate and improve IT processes, contributing significantly to their professional development.

What Will You Learn?

  • SCSM Fundamentals: What SCSM is, how it works, and its key features.
  • Service Desk Management: How to run service desk operations.
  • ITIL Processes: Implementing ITIL processes with SCSM.
  • Automation and Workflows: Using SCSM to automate business processes.
  • Reporting and Analysis: Monitoring and reporting service performance with SCSM.
  • Service Management: Planning, designing, and managing services.

Prerequisites

  • No specific prerequisites are mentioned for this training. However, a basic understanding of IT knowledge and general service management concepts could be beneficial.

Who Should Attend?

  • IT managers and service desk professionals.
  • Those who want to gain skills in service management and process automation.
  • Individuals looking to acquire knowledge in implementing ITIL processes.

Outline

SCSM Fundamentals: Definition and functions of SCSM. SCSM architecture. Service Desk Management: Managing service requests and incidents. Service desk operations and SLA management. ITIL Processes: Implementing ITIL processes with SCSM. Problem management, change management, etc. Automation and Workflows: Automation of business processes and workflows. Creating automation scenarios. Reporting and Analysis: Monitoring service performance. Reporting and analysis tools. Service Management: Planning, designing, and managing services.

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