The “ITIL 4 Specialist: Create, Deliver and Support” training is designed for IT professionals who want to expand and deepen their skills in creating, delivering, and supporting IT services.
The primary focus of the training program is the effective design of service value streams. It also focuses on the creation, delivery, and continuous improvement of services. Participants learn the methods needed to optimize the availability, effectiveness, and efficiency of services. They gain detailed knowledge about tools and techniques.
Additionally, participants learn how to integrate various components of the ITIL 4 framework throughout the service value streams. This includes experiencing service management practices (such as service level management, service request management, service desk, and incident management). Furthermore, the training provides practical skills in creating and supporting services.
This training equips participants with the ability to manage service value streams using various integrated components of the ITIL 4 framework. Service value streams refer to the process that begins at the point where a service is delivered to the customer and continues until the service is completed and delivered to the customer.
The training covers various aspects of service management practices. For example, in the service level management section, participants learn to deliver services in accordance with defined SLAs. In the service demand management section, participants learn to manage service requests and gain knowledge and skills in allocating the resources needed to meet these requests.
The training usually concludes with an exam that tests the knowledge and skills participants have acquired. Those who successfully pass the exam receive the “ITIL 4 Specialist: Create, Deliver and Support” certification, demonstrating their competence in creating, delivering, and supporting IT services. This certification documents their abilities in operational excellence and continuous improvement in IT services.