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ITIL 4 Leader Digital and IT Strategy (DITS) Training

  • Training Duration:
  • 3 Days
  • Training Environment:
  • On-site at the Institution
  • In DVA Classrooms
  • Online
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About the Training

The “ITIL 4 Leader: Digital and IT Strategy (DITS)” training is designed for IT leaders and managers. This course provides in-depth skills in developing, managing, and integrating digital and IT strategies.

During the training, participants gain knowledge and experience in disruptive digital technologies, developing digital and IT strategies aligned with business goals. They also learn about managing digital and IT investments, transformation projects, and strategies.

The training focuses on enabling participants to make critical decisions related to digital and IT strategy. In this context, it develops the ability to manage digital transformation and maximize business value.

The training concludes with an exam that assesses the knowledge and skills acquired by participants. Those who successfully complete the exam receive the “ITIL 4 Leader: Digital and IT Strategy (DITS)” certification. This certification demonstrates an individual’s ability to effectively develop and manage digital and IT strategies.

The “ITIL 4 Leader: Digital and IT Strategy (DITS)” certification validates that IT managers and leaders possess comprehensive knowledge and skills in creating, implementing, and managing IT and digital strategies. Individuals who earn this certification show they have sufficient experience managing digital transformation projects and aligning these projects with business objectives.

This certification demonstrates an individual’s ability to manage digital and IT investments to maximize business value. It also proves that the individual has sufficient experience managing digital transformation projects and aligning these projects with business goals, enabling them to make strategic decisions in complex digital environments and maximize business value.

In conclusion, the “ITIL 4 Leader: Digital and IT Strategy (DITS)” certification demonstrates an individual’s ability to effectively manage and implement digital and IT strategies. This certification is particularly important for managing digital transformation. It can be a valuable asset for professionals interested in making strategic IT decisions.

What Will You Learn?

During the ITIL 4 Leader: Digital and IT Strategy (DITS) Training, you will learn:
  • The fundamental concepts and principles of the ITIL 4 management structure
  • How digital transformation, customer service, and business processes are connected with IT strategies
  • The processes and tools required for defining, implementing, and managing IT strategies
  • Practical skills in areas such as IT management, strategic planning and management, customer service management, business process management, and digital transformation
  • How ITIL 4’s multi-disciplinary and multi-sourced approach impacts key factors like digital transformation, speed, and agility
This training helps IT managers and professionals learn the latest principles and practices of ITIL 4 and acquire practical skills.

Prerequisites

The prerequisites for the ITIL 4 Leader: Digital and IT Strategy (DITS) Training are:
  • Completion of the ITIL Foundation certification: The ITIL 4 Leader: Digital and IT Strategy (DITS) Training requires knowledge of the fundamental concepts and principles of the ITIL v4 framework. Therefore, completing the ITIL Foundation certification is considered a prerequisite.
  • Work experience: The ITIL 4 Leader: Digital and IT Strategy (DITS) Training is designed for IT managers and professionals and requires work experience. You are expected to have at least 2 years of experience in the IT sector.
  • Willingness to learn and study: The ITIL 4 Leader: Digital and IT Strategy (DITS) Training is a long and intensive training program. To successfully complete it, you need to have a strong desire to learn and study.

Who Should Attend?

The ITIL 4 Leader: Digital and IT Strategy (DITS) Training is a suitable option for the following individuals:
  • IT Managers: IT managers may want to learn about topics such as defining, implementing, and managing IT strategies, and this training can help them develop these skills.
  • IT Professionals: IT professionals may want to learn about the ITIL v4 framework and practical skills, and this training can help them enhance these abilities.
  • Digital Transformation Leaders: Digital transformation leaders may want to learn how IT strategies are determined, implemented, and managed, and this training can help them develop these competencies.
  • Business Process Managers: Business process managers may want to understand the impact of IT strategies on business processes, and this training can help them develop these skills.
This training is a suitable option for IT managers, professionals, digital transformation leaders, and business process managers, helping them gain knowledge and skills in areas such as IT strategies, digital transformation, and business process management.

Outline

ITIL Guiding Principles in Digital and IT Strategy
  • ITIL Guiding Principles to All Aspects of Digital and IT Strategy
    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimise and Automate
Leverage Digital Strategy to React to Digital Disruption
  • Digital Technology
  • Digital Business
  • Digital Organisation
  • Digitisation
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy and Components of ITIL SVS.
Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain
  • Environmental Analysis
    • External Analysis: PESTLE
    • Internal Analysis: Four Dimensions of Service Management
How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments
  • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
  • Explain and Compare Three Levels of Digital Disruption:
    • Ecosystem
    • Industry/Market
    • Organisational
  • Organisation’s Position in a Particular Market or Industry
  • Influenced factors:
    • Achieving Customer/Market Relevance
    • Achieving Operational Excellence
    • Internal and External Focus
    • Balanced Approach
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation
Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence
  • How to Apply Approaches to Achieve Customer/Market Relevance:
    • Customer Journeys
    • Omnichannel Delivery and Support
    • Context-Sensitive Delivery and Support
    • Customer Analytics
    • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
    • Financial Policies
    • Portfolio Optimisation
    • Funding Projects, Products and Services
    • Balancing Cost of Innovation and Operation
    • Charging Models
  • Assess Strategic Approaches for Digital Organisations
Risks and Opportunities of Digital and IT Strategy
  • Concept of Risk Management in the Context of a Digital Organisation
  • Context of Digital and IT Strategy
    • Identify Risk
    • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation
Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy
  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy
Implementation of a Digital and IT Strategy
  • How to Define Operating Models for Digital Organisations
  • Major Skills Required of Leaders in Digital Organisation
  • Apply Approaches to Strategy Coordination and Implementation:
    • Large-Scale Transformation
    • Incremental Transformation
    • Mergers and Acquisitions
    • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme
 

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