ITIL 4 Foundation Training is an entry-level course designed to teach participants the best practices in IT service management and the core concepts of the ITIL 4 framework. This training is typically suitable for professionals new to the field of IT service management (ITSM) or those considering a career in this area.
During the training, participants will also gain knowledge on the following topics:
- The fundamental concepts and terminology of the ITIL 4 framework.
- The core components of ITIL 4, such as the Service Value System (SVS) and Service Value Chain.
- ITIL practices and how they are applied.
- The interaction between business processes and technologies.
- Understanding customer needs and designing business services accordingly.
- Continual improvement of services.
The training usually concludes with an exam that assesses the knowledge and skills participants have acquired. Participants who successfully pass the exam receive the “ITIL 4 Foundation” certification. This certification verifies the individual’s understanding of the fundamental principles of IT service management and the ITIL 4 framework. It is often a prerequisite for participating in more advanced ITIL 4 training and certifications.
This certification is the first step towards professionalism in IT service management (ITSM). It also demonstrates an individual’s understanding of service management practices and the interaction between the stages of the service lifecycle. It proves knowledge of effective and efficient methods for the creation, delivery, maintenance, and improvement of IT services.
Additionally, the ITIL 4 Foundation certification provides an individual with an understanding of the core components of ITIL 4, such as the Service Value System (SVS) and Service Value Chain, and how to use them. This enables the development of a strategic approach to integrating various elements of ITIL and improving and optimizing an organization’s IT services.