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Certified Lean IT Training

About the Training

The Certified Lean IT training teaches participants how to apply Lean principles and techniques within the IT environment. Lean is an approach aimed at optimizing processes and reducing waste. This training helps participants understand how to apply these principles to the management of IT services and processes.

The training program typically covers the following topics:

  1. Lean Thinking: Understanding the core principles of Lean philosophy and how to apply them to IT processes.
  2. Identifying and Reducing Waste: Recognizing various forms of waste and developing strategies to reduce them.
  3. Process Improvement: Learning how to optimize processes using Lean tools and techniques and how to foster a culture of continuous improvement.
  4. Value Stream Mapping: Analyzing business processes using value stream mapping techniques and identifying opportunities for improvement.
  5. Performance Metrics: Understanding and utilizing Lean performance metrics.

This training usually concludes with an exam that tests participants on the topics covered. Those who successfully pass the exam receive the Certified Lean IT certification, which validates their ability to apply Lean principles and techniques within an IT environment. This certification demonstrates the participants’ competence in improving and optimizing IT services and processes.

The Certified Lean IT certification confirms an individual’s ability to effectively use Lean methods and tools focused on continuous improvement and waste reduction in an IT environment. This skill plays a crucial role in optimizing business processes and services, increasing customer value, and enhancing overall operational efficiency.

What Will You Learn?

In the Certified Lean IT training, you will learn the following topics:
  • Lean philosophy and Lean IT applications
  • Identifying and reducing waste in IT projects
  • Process-oriented approach and process design
  • Continuous improvement (Kaizen) in IT projects
  • Teamwork and the roles and responsibilities of team members
  • Managing customer needs and expectations in IT projects
  • IT project management and strategic planning
  • Lean IT tools and techniques, such as Value Stream Mapping and 5S
After learning these topics, you will develop the skills necessary to achieve efficiency, quality, and customer satisfaction goals in IT projects.

Prerequisites

  • There are no specific prerequisites for the Certified Lean IT training, but it may be more beneficial for professionals working in the IT sector. The training is a suitable option for those with experience or interest in areas such as IT project management, process management, or business management. To complete the training and obtain the Certified Lean ITcertification, participants need to understand and successfully complete the training materials and applications.

Who Should Attend?

  • Among those who may be interested in attending the Certified Lean IT training are:
    • IT project managers and aspiring managers
    • IT process managers and aspiring process managers
    • IT project team members
    • Business managers and aspiring managers
    • Professionals working in the IT sector
    • Individuals interested in learning about continuous improvement and quality approaches
    These individuals can gain knowledge and skills in Lean philosophy, a process-oriented approach in IT projects, teamwork, customer needs management, and other related topics through the Certified Lean IT training, which can help them advance in their careers.

Outline

The course covers the following topics:
  • About Lean
  • Lean Origins
  • Key Lean Terms and Concepts
  • What Lean Should Look Like
  • PDCA (Plan, Do, Check, Act)
  • What is Lean IT?
The Lean Customer
  • What Are Customers?
  • Voice of the Customer
  • Identify Customers
  • Gather Customer Information
  • Analyse Customer Information
  • Determine Customer Needs
  • Critical to Quality Trees
The Lean Process
  • Specify Value
  • Map the Value Stream
  • Create Flow
  • Respond to Pull
  • Metrics and Measurement
Managing Performance
  • Top Level Measures
  • Four Sub-Metrics
  • Key Performance Indicators
  • Process Measurement Points
Lean Organisation
  • Lean Leadership
  • Communication Planning
  • Pursuing Perfection
  • Visual Management
Behaviour and Attitude
  • Lean Management
  • Lean Culture
  • Gemba
  • 5S
Kaizen
  • Kaizen Philosophy
  • Kaizen Events
  • Kaizen Roles
  • DMAIC
  • Problem Solving
  • 5 Whys
  • Root Cause Analysis
  • At the end of the course, you will take the Lean IT Foundation exam which will certify your knowledge.

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